Setting Up & Using Voicemail from Your Device
First Time Setup
Dial the voice portal number/extension, or the message key on the handset, then:
- If requested, enter your phone extension.
- Listen to the voice prompts
- Enter a new passcode at the prompt.
- Re-enter your passcode at the prompt.
- Record your name at the prompt.
- Press #.
Your VM is now initialized.
After Initial Set-Up
From Your Phone:
- Press the “Messages” key
- Input your password
From another IP Phone in your organization:
- Press the “Messages” key
- Press “*”
- Input your extension
- Input your password
From a Phone outside your organization to the voice portal:
- Dial the Voice Portal number
- Input your extension
- Input your password
From a Phone outside your organization to your extension:
- Dial your phone number
- Press “*”
- Input your extension
- Input your password
Sample “No Answer” greeting:
- This is Mary Smith and you’ve reached my voicemail on Monday March 16.
- To leave me a message, press pound or wait for the tone.
- To reach our operator, press 0.
- Thank you for calling.
Sample “Busy” greeting:
- This is Mary Smith and you’ve reached my voicemail because I’m on my phone.
- To leave me a message, press pound or wait for the tone.
- To reach our operator, press 0.
- Thank you for calling.
Sample “Extended Away” greeting:
- This is Mary Smith and you’ve reached my voicemail because I’m away from the office during the week of August 3 through 7.
- To leave me a message, press pound or wait for the tone.
- To reach our operator, press 0.
- I will answer voice messages on August 10 upon my return to the office.
- Thank you for calling.
Voice Portal Main Menu
- 1 Access Voice Messaging*
- 2 Change CommPilot Express Profile*
- 3 Record Greetings*
- 4 Change Call Forwarding Options*
- 5 Record Announcements
- 6 Make Calls*
- 7 Access Flexible Seating/Hoteling*
- 8 Change Passcode
- 9 Exit
- # Repeat menu
*These options are provided only if their services have been assigned to you.
Voice Messaging:
- 1 Access Play Messages menu
- 2 Access Change Busy Greeting menu
- 3 Access Change No Answer Greeting menu
- 4 Access Change Extended Away Greeting menu
- 5 Access Compose Message menu
- 7 Access Delete All Messages menu
- Passcode (optional)
- Personalized Name (optional)
- 8 Access Message Deposit menu*
- * Return to previous menu
- # Repeat menu
Change Busy Greeting Menu:
- 1 Record new Busy Greeting
- 2 Listen to current Busy Greeting
- 3 Revert to system default Busy Greeting
- * Return to Voice Messaging Main
- Menu
- # Repeat menu
Change No Answer Greeting Menu:
- 1 Record new No Answer Greeting
- 2 Listen to current No Answer Greeting
- 3 Revert to system default No Answer Greeting
- * Return to previous menu
- # Repeat menu
Change Extended Away Greeting Menu:
- 1 Activate Extended Away Greeting
- 2 Deactivate Extended Away Greeting
- 3 Record new Extended Away Greeting
- 4 Listen to current Extended Away Greeting
- * Return to previous menu
- # Repeat menu